What happens if there is a dispute concerning YIELDS2?
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The Corporations Act requires the Issuer to have procedures in place for dispute resolution. The Issuer's process for dispute resolution is available to Investors free of charge. Investors may make a complaint relating to YIELDS2 directly to the Issuer in writing. The Issuer will always acknowledge any complaint in writing and respond within 45 days. The Issuer will take all steps necessary to investigate any complaint and seek a resolution. If the outcome is unsatisfactory, Investors may refer their complaint to the Financial Industry Complaints Service Limited ("FICS") at:Financial Industry Complaints Service Limited PO Box 579 Collins Street West Melbourne, Victoria, 8007 Toll Free: 1300 335 405 FICS is an independent dispute resolution scheme. In order for a complaint to be considered by FICS, the claim involved must be under AUD 100,000 (unless the Issuer and the Investor agree otherwise in writing). |
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